Airline will not refund the ticket dies after

Q: I recently bought a pair of tickets through Expedia for my husband and myself. We are planning to visit Germany this autumn as part of a retirement trip. Shortly after my husband died very suddenly.

Don't miss these Travel stories

America's most beautiful neighborhoods

Eye-catching design and green spaces matter, but the most appealing neighborhoods are also enriched by a welcoming community spirit.

Katrina-battered hotel finally ready to reopen 4 airports to try risk-based security screening Holland America plans vampire-themed cruise Contest rewards random acts of travel kindness

A: My condolences for your loss. Most airlines return tickets – nonrefundable even these – when a passenger dies. Moreover, it is extremely unusual for a dealer to "confess" that the airline will benefit from the death of the passenger. Perhaps the representative arrived it was a bad day. Certainly, I hope.

I would have started the return process by sending a short, polite e-mail at Expedia, explaining that he would like a refund for a ticket of your husband. Can refer back to the airline, but at least you would have the opportunity to do what he promises to do, is take care of you.

We had the right idea with the e-mail to the Chairman of Lufthansa. I could have started further down the corporate food chain. I list the names of managers to customer service-wiki me by your side. If Expedia was able to help you, then a polite e-mail with a death certificate of your spouse must have been employed.

I came in contact with Lufthansa on your behalf. Apologized for the "incorrect" response to your request and agreed to cancel his ticket to your spouse.

© 2011 Christopher Elliott … Distributed by Tribune Media Services, Inc.

Related News:

• Airline deals for fall travel heat up
• Airline retreat to the peak travel allowances
• Judge allows U.S. pilots of changes in contrast
• Judge allows U.S. opposed changes to the pilots
• Alaska Airlines flights swept after bomb threat
• Alaska Airlines Flight swept after bomb threat
• 5 things to do when a storm threatens the trip
• 5 things to do when a storm threatens your trip
• Kayak advertises one-way: the book twice, break the price?
• First class for free: How to get an airline upgrade

Details :
Submited at Wednesday, October 5th, 2011 at 4:00 am on Tips by admin
Comment RSS 2.0 - leave a comment - trackback