Q: I recently bought a pair of tickets through Expedia for my husband and myself. We are planning to visit Germany this autumn as part of a retirement trip. Shortly after my husband died very suddenly.
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A: My condolences for your loss. Most airlines return tickets – nonrefundable even these – when a passenger dies. Moreover, it is extremely unusual for a dealer to "confess" that the airline will benefit from the death of the passenger. Perhaps the representative arrived it was a bad day. Certainly, I hope.
I would have started the return process by sending a short, polite e-mail at Expedia, explaining that he would like a refund for a ticket of your husband. Can refer back to the airline, but at least you would have the opportunity to do what he promises to do, is take care of you.
We had the right idea with the e-mail to the Chairman of Lufthansa. I could have started further down the corporate food chain. I list the names of managers to customer service-wiki me by your side. If Expedia was able to help you, then a polite e-mail with a death certificate of your spouse must have been employed.
I came in contact with Lufthansa on your behalf. Apologized for the "incorrect" response to your request and agreed to cancel his ticket to your spouse.
© 2011 Christopher Elliott … Distributed by Tribune Media Services, Inc.
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Submited at Wednesday, October 5th, 2011 at 4:00 am on Tips by admin
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