Charged for unwanted car rental insurance
Q: My wife recently rented a car in Columbus, Ohio, from Dollar Rent A Car. When I made the reservation for you, I specifically said we did not want their supplemental insurance coverage.
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My wife is not a frequent traveler so she called me on the bench that day rental to ask whether he should accept the insurance coverage that their accusations were trying to add to the contract. Since our current auto insurance policy cover rental car, I told her not to accept their claims.
He specifically told the agent for Dollar rental cars in Columbus do not include the $ 20 per day in its insurance contract hire. However, these allegations have been added.
I contacted dollar in view of insurance charge of $ 104, but refuse to do any kind of regulation or issue a refund. The customer service person at the dollar has the electronic signature of my wife when she checked the car is proof that he wanted the insurance. The counter U.S. dollars in Columbus has a small unit of electronic signature, and my wife would have to go through many, many pages to see various charges through this small box signature.
What steps can I get a refund? – Ted Van Anne, Colleyville, Texas
A: The technology used your wife at the time of his hiring should be helped rather than leaving it with a surcharge of $ 104.
Car companies have installed electronic systems to counter in order to avoid misunderstandings with customers. Dollar has included a number of digital screens that had to be read and recognized before terminating the rental process.
Two of the screens discussed additional options purchased, their cost per day, and then estimated the total rental, including all taxes and tax options. When I checked with the dollar, said she moved to the new system to better explain charges and to disclose any potential problems, such as traffic violations, or toll.
If your wife has not been used for the system, you might remember as it was before these gadgets ceiling. Then, the agent simply said that they were declining the insurance, then the employee a fixed contract.
U.S. dollar the employee should have informed your wife that she needed to reject the options on the screen, and his guard to read the options carefully. Instead, it can be quickly clicked on "accept" several times, in the mistaken belief that she was looking at the contract right.
He had several opportunities to see the final rate and then make a correction at the end of the rental process and when she returned to the car. Waiting until after his return from his trip limited its ability to recover the insurance fee has been unjustly accused.
At the same time, it is in the interests of car rental companies to keep the rental process as confusing as possible. Why? Optional insurance is highly profitable for the car rental company, so the riders to enroll – even casually – more money in one location makes. I think there is no doubt that the dollar would have been clearer about his insurance. I used my digital screens and there are a lot of small print, if you're running much to ask to read the entire document.
Yet, your wife should do its due diligence. And so should anyone who rents a car in this era of surprise extras.
I contacted the dollar to your name. One representative said that although records show the company your wife signed the assurance, "It 'pretty obvious that Mr. Van Anne will continue to raise this issue and remains very interested in how you feel this charge has been applied."
© 2011 Christopher Elliott … Distributed by Tribune Media Services, Inc.
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Submited at Friday, September 9th, 2011 at 4:00 am on Tips by admin
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