Resolution: 2 rooms, 1 bed and no refund
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I sent two email confirmations, so I figured they were duplicates, as both were in a room for two nights. My granddaughters were given two keys when they arrived. Showed the receptionist at the confirmation, but were told the reservation of two rooms and they were paid.
It turned out that each room had a bed, so that the girls used the two rooms. I received my Visa card the next day and saw it advertised for two rooms – two separate charges of $ 302 each.
I called the Holiday Inn and was told that was the problem of Hotels.com 's The reservation was made up of two rooms, and had nothing to do with billing. Hotels.com denies he made a mistake, and that because the girls use both rooms, there will be no refunds.
I think the mistake in booking two rooms, and I should not be made to pay for extra space, although it was used. Is this the way to make money? – Fales Null, Elk Grove, California
A: Of course not. If it had asked for a room, then you should only have Hotels.com gives. Any business that tries to sell more than they wanted, it would not take much time online, or anywhere.
But her story raises some red flags. Why is your travel agency to make a reservation online? Hotels.com, like any other online agency, works best when you book online. When you make a reservation by phone, the possibility of an increasing lack of communication. Fortunately, Hotels.com sent you two confirmations. You assume one was a duplicate, but it was not.
If you used the site Hotels.com, which would have been able to solve this problem before his granddaughter registered
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The options for a refund is limited at best. As for the hotel will do you no good. Just received a reservation through Hotels.com and gave him two rooms, as requested. The breakdown apparently occurred between you and Hotels.com. (And it was a serious fault, as he had ordered a room with two beds, and instead gave him two rooms with one bed each.)
Hotels.com has the option to review the call, but getting there is difficult. You have to write to the company, asking for a review, and you will probably need to appeal the first rejection inevitable. Remember, Hotels.com will be on the hook of one of the rooms if it turns out that this is their mistake. Do not want to be confronted with the evidence that one of their representatives screwed.
Hotels.com asked him about his case. We reviewed your request and found that there was "miscommunication" during the booking process. Hotels.com said it was not informed of a problem until after the stay, when it was too late to get a refund.
However, Hotels.com agreed to reverse the burden of one of his granddaughters room.
© 2010 Christopher Elliott … Distributed by Tribune Media Services, Inc.
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Submited at Thursday, December 2nd, 2010 at 4:00 am on Tips by john
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