Troubleshooter: Costa Rican honeymoon heads south
Q: My wife and I recently booked a honeymoon in Costa Rica through Apple Vacations. On the morning we were supposed to leave, our flights on Delta Air Lines were canceled, and they did not have any other flights until two days later.
I called Apple and they simply told me to call the airline. They refused to help. Delta’s customer service was only a tiny more helpful. They ended up getting us to Costa Rica a day later on a different airline.
Because of this we missed one day at an all-inclusive resort and decided to stay an extra day. I again called Apple and asked them to refund our missed day and wanted to book an extra day on the end of our honeymoon. They would not refund any money for the missed day and charged us for the extra day.
I sent a letter to Apple’s customer service like they suggested I do. I have not gotten any response from them after two letters. Any advice on this issue? — Loyd Jobe, Evansville, Ind.
A: It sounds as if Apple could have done more to save your honeymoon. But let’s take a closer look at the facts.
Delta cancelled your flight, not Apple. So in a sense, Apple was right: You would have to speak with the airline about rescheduling your flight. At the same time, Apple advertises a “beginning-to-end” vacation experience, which includes employees greeting you at your departure airport and meeting you when you arrive.
Perhaps Apple raised the bar a tiny high when it promised “the ultimate in a quality vacation experience.”
I contacted Apple, and a few other details emerged. First, the company states you were offered travel insurance, which would have protected your vacation investment. You declined, according to Apple.
So technically, the delay was not Apple’s fault and you did not purchase its insurance. It owed you nothing, in a contractual sense.
But who cares about contracts? This is your honeymoon, and you booked a vacation with a company that you believed would take care of you rather than do just what is legally required of it.
More Source:
Troubleshooter: Costa Rican honeymoon heads south - Travel ...Costa Rica Honeymoon Guide
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Submited at Wednesday, August 4th, 2010 at 4:00 am on Tips by alliana
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