Bruce Buck / Courtesy of Aloft Hotels
Aloft Brooklyn has a pool table in the lobby – and music plays all night long.
By Harriet Baskas, msnbc.com Post
Frequent travelers are no strangers hotel room with a rattling air conditioner or heat and sound insulation so bad it's easy to hear, and occasionally chimes in on the conversation next door.
And the noise of the list of irritants by respondents to a 2011 JD Power and Associates North America Hotel Guest Satisfaction Index crowned quoted Study, which most travelers soon learn to tune the most common sources of noise from hotel rooms.
But my tune-out skills I was lacking during a recent stay in the middle of the week at Aloft Brooklyn, a recently opened hotel in the Starwood chain of hotels, such as a hip set up, "low-cost alternative for the technically savvy, design, happy crowd."
The facility, the desk staff and the guests hanging out at the pool table and on the bright lobby bar were in fact very hip. And in my room, I enjoyed amenities such as Wired magazine, free Wi-Fi and a 42 "LCD flat screen TV. But late into the night, switched off the TV, my room with loud music from what I had assumed one night club next door filled.
The soundtrack proved to be impossible to sleep, and I called the front desk to find out if the club closed. "There is no night club," the desk clerk informed me. "This music is coming from inside the hotel." And although it is already 03.30 clock, there was no plan – or offer – to ask the volume. "That's just how loud we play here," he said.
A few days later told Paige Francis, Aloft vice president of marketing for the brand to me that, while "Music is definitely a part of the DNA of the brand," Aloft, the Brooklyn property still fairly new (it was in June 2011) so " It may still seek to work properly, the music levels. "
Andtoo loud – Still, I'm left wonderingif a hotel can also be hip.
"The answer is yes," said Bjorn Hanson, dean of New York University Preston Robert Table Center for Hospitality, Tourismand Sports Management. "While the role of the hotel's lobby has changed dramatically in recent years, with hotels adding items that include entertainment and meeting place, where guests can listen to and snacks, not to follow live or recorded music … the music should the room. "
To ensure that you are an acceptable room, quietly or otherwise offered Hanson this advice: "On arrival at a hotel room, open the door and explore Did the TV work skills on the high-speed Internet there.? a smell? Perform an inspection, which should be listening for sounds. If there's something wrong, you speak so the problem can be taken care of immediately. "
Waiting too long to say something, Hanson said, and the hotel may not have personnel to fix the problem or to another room, you move.
When the music level in your hotel room, Hanson added that "to spend time with a guest, you can read about the noise in a hotel on TripAdvisor.com and other social media. But that burden should not be placed on a guest.
"Because even need the hottest travelers to sleep sometime," said Hanson.
Do you have a travel related question? Send it to overhead bin.
More by Harriet Baskas on Stuck at the Airport.com and follow her on Twitter.
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Submited at Monday, October 10th, 2011 at 4:00 am on Tips by samantha
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